Death of customer service – but not at The Software Bureau!
So, earlier this month I was left incandescent with rage when trying to get in touch with not 1, not 2, but 3 of my suppliers urgently. And do you know what? It was a bloody nightmare. First up. EON NEXT. Like many others I was sent a communication saying my direct debit was yet again increasing, however due to some changes in circumstance I want to discuss this with them. Could I find a phone number? Could I hell. After 20 minutes or so of searching I furiously rang EON who very begrudgingly handed out EON Next’s number. I was then put on hold for 95, yes NINETY-FIVE, minutes (the hold music is now seared into my brain) until someone [...]