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Why Experience Still Matters in the Age of AI Coding

By |2026-07-20T14:21:59+00:00July 20th, 2026|

Every few months, a new headline appears claiming that AI will soon replace software developers. The promise is seductive: lower costs, faster delivery, and fewer people required. But reality continues to tell a different story. Recently, Ford Motor Company provided a powerful lesson in the limits of automation. According to multiple reports, Ford invested heavily in AI-powered systems and automated quality processes. The expectation was that technology could help solve complex engineering challenges more efficiently and at lower cost. Instead, the company found that some of its most difficult quality problems persisted. The missing ingredient was not computing power. It was experience. [financialexpress.com], [forbes.com] To address these issues, Ford reportedly hired and rehired hundreds of veteran engineers, many with decades [...]

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Beyond Dashboards: Where AI‑Driven Database Query Tools Can Transform Cloud Services

By |2026-04-27T14:43:26+00:00May 1st, 2026|

Most cloud platforms are swimming in data. Volumes, frequencies, throughput, processing types, error rates, latency curves. All the raw ingredients are there. Yet in many organisations, the ability to ask questions of that data remains locked behind SQL skills, rigid dashboards, or overstretched technical teams. This is the gap ChatDB was designed to close. ChatDB is an internal AI‑powered interface that allows non‑coders to query the SwiftCore Report Engine using natural language. Instead of writing SQL or navigating pre‑defined analytics views, users simply ask questions in plain English and receive both a clear answer and the exact query used to produce it. For example: How many records did PAF process between 1st April and 27th April? ChatDB interpreted the intent, [...]

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Data Powers Progress – But People Still Make It Happen

By |2025-04-01T12:54:21+00:00April 1st, 2025|

We’re living in a data-first world. Whether it’s driving marketing campaigns, optimising customer experiences, or ensuring regulatory compliance, data is the fuel behind every smart decision. But while automation and AI are accelerating what’s possible, it's the human element that ensures data is collected properly, understood, and turned into action. Striking the right balance between automation and human insight is now a defining trait of high-performing organisations. Machines can process at speed and scale, but people provide context, creativity, judgement, and communication. That balance is also reflected in LinkedIn’s latest report on the 15 fastest-growing skills in the UK. Unsurprisingly, AI literacy and the ability to work with large language models are rising rapidly. But so too are deeply human [...]

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Charity AI Task Force: Bringing the Third Sector Up to Speed

By |2025-02-26T11:41:10+00:00February 26th, 2025|

As artificial intelligence continues to reshape industries, concerns are growing that charities are being left behind in the race to harness its potential. To address this, a new AI ‘Charity Task Force’ has been launched, aiming to champion the responsible, inclusive, and collaborative use of AI within the sector. A Collective Voice for AI in the Charity Sector The task force is set to tackle several key priorities: Acting as a unified voice advocating for AI adoption in the charity sector. Encouraging collaboration between charities and key stakeholders, including tech funders, regulators, and businesses. Influencing the responsible, ethical, and sustainable development of AI, both within and beyond the charity sector. Creating a coordinated approach to AI that provides equitable support [...]

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Is the Public Sector Ready for the Government’s Turbocharged AI Strategy?

By |2025-01-20T15:45:25+00:00January 20th, 2025|

The UK government has unveiled an ambitious plan to harness artificial intelligence (AI) as a catalyst for national renewal, aiming to revolutionise public services and boost economic growth. However, a critical component of the success of this initiative will be the emphasis placed on data quality and hygiene, which serve as the foundation for effective AI implementation. The Importance of Data Quality and Hygiene in AI High-quality, well-maintained data is essential for training AI models to ensure accurate, reliable, and unbiased outcomes. Data hygiene, which involves the ongoing process of cleaning, verifying, and maintaining data integrity, is equally vital. As Edwina Dunn recently highlighted in an article for Decision Marketing, many organisations fail at AI due to "shoddy data", a [...]

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Automation in 2025

By |2024-12-04T15:03:27+00:00December 16th, 2024|

As we approach 2025, a new report reveals that direct mail automation is poised to transform marketing strategies, combining the power of personalisation, efficiency, and sustainability like never before.  Recent data from SeQual shows 61% of marketers increased their investment in direct mail automation in 2024, and the trend is accelerating.  With the global direct mail automation software market projected to grow at a compound annual growth rate (CAGR) of 24.3%, reaching $3.99 billion by 2030, the potential for this channel is undeniable. Unlocking New Possibilities with Automation Advances in artificial intelligence (AI) are enabling hyper-personalisation, allowing marketers to tailor messages not just by name but by preferences, behaviours, and even predicted future actions. This level of precision is already [...]

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Slow and Steady Wins the Race! DM still Growing

By |2024-12-04T14:53:40+00:00December 4th, 2024|

According to a new global industry report by The Business Research Company, the direct mail advertising market is set to grow steadily in the coming years.  Valued at $76.68 billion in 2023, the market is projected to rise to $79 billion in 2024, with a compound annual growth rate (CAGR) of 3.0%.  By 2028, it is expected to reach $87.93 billion, growing at a CAGR of 2.7%. This consistent growth is a testament to direct mail’s resilience in an era dominated by digital marketing. With response rates ranging from 2.7% to 4.4%—significantly higher than email’s 0.6%—and an average ROI of $4.09 for every $1.27 spent, direct mail remains a vital and highly effective marketing channel. Its longer shelf life and [...]

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Data Hygiene and GenAI

By |2024-11-13T10:55:58+00:00November 13th, 2024|

Working in data hygiene, we know a thing or two about the importance of data quality. As more businesses look to harness the power of GenAI, they too are learning that data quality and hygiene are critical to success. AI systems are only as good as the data fed into them, and generative AI (GenAI) is no exception.  BT’s Chief Data & AI Officer, Deepika Adusumilli, recently highlighted that while ideas for GenAI applications are plentiful, turning them into high-impact tools requires rigorous data quality standards. Without clean data, even the best AI strategies struggle—a reminder of the direct mail adage, “rubbish in, rubbish out.” Direct Mail Lessons for GenAI: Data Quality is a Continuous Process The direct mail sector [...]

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Ensuring Data Accuracy in the Age of AI: A Lesson from AI-Generated Mistakes from across the Pond

By |2024-08-07T09:55:32+00:00August 7th, 2024|

In recent months, significant incidents have highlighted the pitfalls of AI when it comes to maintaining data accuracy in public records. These events serve as a crucial reminder of the importance of data hygiene, particularly for organisations that rely on precise data processing. The Incident: Pregnant Woman Wrongly Accused One notable incident involved a pregnant woman in Detroit who was falsely arrested based on AI-generated evidence. Porcha Woodruff, eight months pregnant at the time, was wrongly identified by an AI system as a suspect in a carjacking case. This led to her wrongful arrest and detention for 11 hours, causing her significant emotional distress and physical complications leading to hospitalisation. This case is part of a broader pattern, with several [...]

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The Curious Case of AI-Generated Data Hacking: A Cautionary Tale

By |2024-02-05T09:30:28+00:00February 5th, 2024|

In the ever-evolving landscape of cybersecurity, a bizarre new trend has emerged, blurring the lines between reality and fiction. Picture this: a hacking forum on a quiet Sunday, buzzing with the advertisement of a stolen data cache from Europcar. The claim? Over 48 million customers' personal information up for sale. The twist? The data might just be a figment of artificial intelligence's imagination, specifically conjured up by ChatGPT. Europcar's response was swift, with spokesperson Vincent Vevaud debunking the claim after a meticulous examination. The inconsistencies were glaring: The purported number of records didn't match Europcar's database. Sample data was likely AI-generated, featuring non-existent addresses, mismatched ZIP codes, and bizarre email domains. None of the email addresses were found in Europcar's [...]

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