Up to date legal documents

View and download up to date legal documents from The Software Bureau and our data partners.

We have a licence agreement which applies to all tSB’s current software products, which can be found by clicking on the link below. The licence covers all aspects of product use and references any sub licences/minimum terms that may apply to tailored products, such as; PAF, Embedded Suppression and NCOA.

Licence Agreement – Generic June 2023

Royal Mail’s Postcode Address File (PAF) End User Licence agreement, which covers all aspects of licensing the PAF data from Royal Mail for either postal address enhancement or use of the PAF file for Delivery Point Suffix (DPS) allocation within tSB’s postal sortation products.


All-encompassing Minimum terms documentation covering all data providers who contribute to the data hygiene portfolio of files. These minimum terms differ according to whether the user is an intermediary (bureau, mail producer, data processor) or the end user (end user Client). Please ensure you download the appropriate copy suited for your business.

End User Download
Intermediary Download
Home Mover Location Industry Watch List

Where a product is supplied with GB Group PAF this licence applies, in addition to the standard licences and all 3rd party agreements.


As part of the standard Cygnus Embedded Suppression (ES) product, tSB provide access to Royal Mail’s National Change of Address (NCOA) data, which is licenced separately from the other ES data products. A personalised copy of the licence agreement will be provided under separate cover at the time of taking out an ES licence with The Software Bureau.

NCOA Suppress Download

NCOA Update Download

The general policies relating to Information Security at The Software Bureau. It provides the policy for the implementation of Information Security standard ISO/IEC 27001 and other standards. It is intended for use by all external parties.


Professional Services bureau processing terms of business documentation which outlines terms for any bespoke data processing projects tSB are appointed to handle on behalf of our customers.


Service level agreement with severity definitions and support team contact information.