#data Archives - The Software Bureau

Handling Sensitive Deceased Data

#data, Data accuracy, Data Hygiene, Data Processing, Suppression Files

Handling Sensitive Deceased Data

By Martin|2024-04-15T10:54:56+00:00April 15th, 2024|

E.On has been criticised for sending a personalised marketing letter to a deceased customer, urging him to reconsider leaving for another supplier. The letter was addressed to the man's executor and sent to a recently sold home in Brighton, highlighting a significant lapse in data management. This case is not isolated; similar reported instances involve the TV Licensing Authority and NHS mistakenly sending communications to the deceased, causing distress to families and raising questions about data accuracy and respect for privacy. The executor of the deceased pointed out the insensitivity of using personalisation techniques in such a context, where the letter addressed the deceased by his first name to persuade him to remain a customer. This situation underscores a critical [...]

Direct Mail Continues to Deliver

By Martin|2024-03-05T08:06:41+00:00March 5th, 2024|

The latest data from JICMail reinforces our recent article about the resurgence of print (which you can read here: https://www.thesoftwarebureau.com/print-the-comeback-kid/) The research shows that direct mail is not only holding its ground, but is playing a pivotal role in driving significant commercial returns for businesses. The Power of Mail in Numbers The Q4 2023 data reveals that 6.5% of direct mail prompted a purchase, marking a notable increase from 4.8% in the same quarter the previous year. This surge underscores the evolving consumer behaviours, particularly the increasing regard for direct mail as a communication channel and the shift towards e-commerce, with 3.3% of mail driving online purchases directly. The digital footprint of mail extends further, with 8.4% of recipients visiting [...]

Are we any closer to UK data protection laws?

By Martin|2024-02-27T07:30:25+00:00February 27th, 2024|

Ummmm – in a word, no…. Last week Secretary of State Michelle Donelan brought the Data Protection and Digital Information (DPDI) Bill back into the House of Commons to secure an extension. Its expiration has now been extended by 280 days, setting a new deadline of December 12, 2024. This extension was critical; without it, the bill faced lapsing on March 8, 12 months after its initial presentation. Following a second reading before Christmas, the DPDI Bill will now make its way through the House of Lords. However, the timeframe for this phase remains a subject of much speculation among political and data circles – particularly with an election looming. One of the more formidable tasks confronting the Lords is [...]