Why Keeping Contact Data Up to Date Is Business-Critical

By |2025-08-18T14:39:17+00:00August 18th, 2025|

When it comes to customer data, accuracy isn’t a “nice to have” — it’s the difference between reaching your audience and wasting money. Out-of-date or inaccurate contact data drives up costs, damages customer relationships, and makes your organisation look sloppy. Let’s put it into perspective: last month alone, Royal Mail made 57,442 changes to the Postcode Address File (PAF). That’s not an annual figure, that’s a monthly update. Streets get renamed, new addresses are added, businesses move, people relocate — and the PAF is constantly shifting to reflect this. If your database isn’t keeping pace, you’re already behind. There’s really no excuse for poor address management anymore. The tools are out there, and they’re not just good — they’re automated, [...]

Wants.Proper.Data: Is address data still relevant?

By |2023-01-18T16:54:10+00:00January 18th, 2023|

Someone I know once sent a letter addressed: Flat 3, Large Victorian House divided into flats, at the top of a hill on a large road near a school, by Reading West Station, Reading, Berks. And do you know what? It was delivered within a week. Shows just how well the posties knew their local area! Shame satnav doesn’t have the same contextual knowledge! There’s the famous story of the Amazon driver that got sacked for delivering a parcel to a field or similarly the one where a team of building society employees on a Christmas coach trip to France wound up in neighbouring Belgium - seven hours away - after Google Maps got Lille the city confused with Lille [...]

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