#automation Archives - The Software Bureau

Is now the time for innovation in the direct mailing industry?

By Martin|2023-01-23T13:36:44+00:00January 23rd, 2023|

As many of our network will know, in December we carried out a research study investigating the automation opportunity for the sector. The overwhelming finding was that there is significant appetite to innovate particularly in terms of the use of AI. For the sector, it is therefore good news that the UK currently ranks first in Europe, and third in the World, behind the US and China in developing AI technologies. Moreover, the Government is keen for the UK to maintain this position. Investment continues to be high. As part of this in July last year The National Robotarium at Heriot Watt University in Edinburgh opened its doors. It is the UK’s hub for robotics and artificial intelligence and has [...]

MIND THE GAP: THE 25% MAIL PRODUCTION AUTOMATION OPPORTUNITY

By Martin|2022-12-22T06:15:41+00:00December 22nd, 2022|

New research amongst mailing houses carried out by The Software Bureau reveals a 25 percent automation gap. The survey shows that currently two thirds of mailing houses have automated 50 percent of their processes, however the optimum level of automation is considered to be 75 percent, revealing a 25 percent gap. Only one mailing house in the survey has automated all of its workflow processes. Data automation was found to be highest on the wish list for mailing houses, including postal sortation and cleansing processes, whilst automation of ‘run of the mill’ day-to-day processes was the next highest priority. AI-enabled solutions were revealed to be the area with the most potential, with 70 percent of businesses currently not using AI. [...]