About Ben Warren

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So far Ben Warren has created 15 blog entries.

Charities taking data hygiene more seriously

By |2021-05-11T08:22:22+00:00May 11th, 2021|

A new report by the Fundraising Regulator shows that more charities are taking data hygiene seriously than previously. This year, only 14 charities were found to be flouting the Fundraising Code of Practice by failing to access requests to stop communication made through the Fundraising Preference Service, which was set up in July 2017 in response to the fall out of the tragic death of poppy seller, Olive Cooke. It enables people to ask specific charities to stop contacting them by phone, email, SMS or post. In the last review 20 charities were found to be uncompliant. By removing people that have registered on the FPS charities adhere to Section 3.2.5 of the Code of Fundraising Practice, however in Section [...]

Introducing Clean Contacts @ D365UG Birmingham

By |2021-05-05T12:49:49+00:00May 5th, 2021|

The Software Bureau are delighted to have been invited to introduce Clean Contacts to the Dynamics 365 Birmingham User Group. It's a fantastic opportunity to engage with a community of Dynamics 365 experts and inform them of our unique solution. This meeting is free to attend for all Dynamics CRM users and being a virtual event EVERYONE will be very welcome!! It will be taking place on Wednesday 19th May 2021 at 5:30pm, and we would love to have you along! The full agenda for the event is as follows: Session : A new & unique approach to data cleansing in D365 Speaker : Ben Warren, The Software Bureau Every business has to clean their data, but the current methods can [...]

Government departments can now very easily clean their data 

By |2021-05-04T12:58:55+00:00May 4th, 2021|

It was recently announced that the UK government has signed a new three-year Memorandum of Understanding (MOU) with Microsoft to enable public sector organisations to continue to unlock the benefits of cloud computing and business applications. The new MOU, entitled the Digital Transformation Arrangement 2021 (DTA21) will run until April 2024 and allows all public sector organisations to benefit from discounts and beneficial terms for Microsoft 365, Azure as well as associated Support and Consulting services, including for the first time – Dynamics 365. The addition of Dynamics 365 builds on the Government’s One Government Cloud Strategy and the principles of the Digital Data and Technology (DDaT) strategy, which focuses on modernising technology, stronger data strategy, improving digital skills, enhancing relationships with [...]

Microsoft and Nuance deal spearheads next generation customer engagement 

By |2021-04-30T11:46:46+00:00April 30th, 2021|

As many of you will know a few weeks ago we launched Clean Contacts, an innovative data hygiene product for customers of Microsoft Dynamics 365. We were therefore excited to read about the new deal between Microsoft and Nuance Communications, which will spearhead next generation customer engagement driven by voice search. The $19.7 billion purchase is the second largest in Microsoft’s history, after its acquisition of networking site LinkedIn in 2016, indicating just how important speech recognition will be. Nuance provides AI expertise and customer engagement solutions across Interactive Voice Response (IVR), virtual assistants, and digital and biometric solutions to companies around the world across all industries. Microsoft believes that this expertise will come together with the breadth and depth [...]

CRM market set to more than double in 7 years with SMEs driving growth

By |2021-04-23T10:53:38+00:00April 23rd, 2021|

The global CRM market size is expected to gain momentum by reaching $128.97 billion by 2028 from $58.04 billion in 2021, a CAGR growth rate of 12.1 per cent, according to a new report from Fortune Business Insights In just one year the market has grown by an estimated $6 billion, despite the global economic slowdown caused by covid. However, looking forward, factors such as increasing focus on digitisation as a result of the pandemic are expected to boost demand around the world. Increasingly organisations are adopting automated and real-time tracking solutions to ensure enhanced customer experience and high operational efficiency. This has led to a CAGR of 10.1 per cent in 2020 and Fortune Business Insights expects exponential growth in the forthcoming years. [...]

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