Suppression Archives - The Software Bureau

Why Data Hygiene for Councils is Key: Lessons from a Family’s Grieving Experience

Data Hygiene

Why Data Hygiene for Councils is Key: Lessons from a Family’s Grieving Experience

By Martin|2024-01-18T12:13:41+00:00January 18th, 2024|

In the wake of a family's distressing experience with Wirral Council, the importance of data hygiene in local council operations has come into sharp focus. Richard Sefton-Durrant's story about his late mother, Jane Durrant, underscores the emotional and administrative challenges posed by outdated or inaccurate data handling by councils. Jane Durrant, who passed away at 63 after a battle with bone cancer, continued to receive council tax bills at her previous address, despite having moved into supported living. This situation persisted even after her death, with her family receiving multiple letters and emails regarding her council tax obligations. This not only caused emotional distress to the family but also highlighted significant flaws in the council's data management systems. The issue [...]

The Software Bureau adds Baby Mailing Preference Service to SwiftCore

By Martin|2023-03-09T10:07:00+00:00March 9th, 2023|

The Software Bureau has integrated Baby Mailing Preference Service (BMPS) to its SwiftCore suppression data portfolio to give organisations specialising in baby related products and services more control over their direct marketing. BMPS, a not-for-profit service managed by the DMA, is a specific preference service which enables bereaved parents to opt-out of receiving baby-oriented direct marketing communications including mail, email, SMS and phone calls. Most parents and parents-to-be are happy to receive communications from relevant brands at this exciting time, but in the UK sadly one in five pregnancies fall victim to a miscarriage and almost 3,000 a year result in a still birth. The BMPS enables those affected by miscarriage and stillbirth the opportunity to stop unwanted communications at [...]

Software Bureau’s Cygnus suite adds 125m records

By Mark Dobson|2017-01-12T13:12:30+00:00June 7th, 2016|

The Software Bureau has added 125 million new records to its embedded suppression service within its Cygnus data processing suite. The update follows the REaD Group’s recent upgrade of its data hygiene suite – including the Bereavement Register, the Gone Away Supression File and GAS Reactive – to reach a claimed 100 million records. The refreshed data run through Cygnus provides 29 million new tracked address records and 96 million goneaways. This latest update makes Cygnus the most comprehensive data processing solution available for direct mailers, the company claims. Sitting within Cygnus is the company’s Lean DM workflow package which systematically addresses each of the five sources of waste and highlights opportunities to both optimise mailings and save money. The firm maintains [...]