Microsoft and Nuance deal spearheads next generation customer engagement 

By |2021-04-30T11:46:46+00:00April 30th, 2021|

As many of you will know a few weeks ago we launched Clean Contacts, an innovative data hygiene product for customers of Microsoft Dynamics 365. We were therefore excited to read about the new deal between Microsoft and Nuance Communications, which will spearhead next generation customer engagement driven by voice search. The $19.7 billion purchase is the second largest in Microsoft’s history, after its acquisition of networking site LinkedIn in 2016, indicating just how important speech recognition will be. Nuance provides AI expertise and customer engagement solutions across Interactive Voice Response (IVR), virtual assistants, and digital and biometric solutions to companies around the world across all industries. Microsoft believes that this expertise will come together with the breadth and depth [...]

CRM market set to more than double in 7 years with SMEs driving growth

By |2021-04-23T10:53:38+00:00April 23rd, 2021|

The global CRM market size is expected to gain momentum by reaching $128.97 billion by 2028 from $58.04 billion in 2021, a CAGR growth rate of 12.1 per cent, according to a new report from Fortune Business Insights In just one year the market has grown by an estimated $6 billion, despite the global economic slowdown caused by covid. However, looking forward, factors such as increasing focus on digitisation as a result of the pandemic are expected to boost demand around the world. Increasingly organisations are adopting automated and real-time tracking solutions to ensure enhanced customer experience and high operational efficiency. This has led to a CAGR of 10.1 per cent in 2020 and Fortune Business Insights expects exponential growth in the forthcoming years. [...]

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