Why Data Hygiene for Councils is Key: Lessons from a Family’s Grieving Experience

By |2024-01-18T12:13:41+00:00January 18th, 2024|

In the wake of a family's distressing experience with Wirral Council, the importance of data hygiene in local council operations has come into sharp focus. Richard Sefton-Durrant's story about his late mother, Jane Durrant, underscores the emotional and administrative challenges posed by outdated or inaccurate data handling by councils. Jane Durrant, who passed away at 63 after a battle with bone cancer, continued to receive council tax bills at her previous address, despite having moved into supported living. This situation persisted even after her death, with her family receiving multiple letters and emails regarding her council tax obligations. This not only caused emotional distress to the family but also highlighted significant flaws in the council's data management systems. The issue [...]