Privacy Policy

Our Privacy Policy

Date published: 06 April 2018

Introduction and Purpose

A copy of our Privacy Policy as it appears on our web site.

Intended readership

This is relevant to anyone interested in our GDPR and/or Data Privacy policy.

Relevant Document History

Action Actioner Date
Copy of Privacy Policy created for ISMS reference BS 06/04/2018

The Policy

The Software Bureau Ltd provide software and services to help businesses process contact data. The Software Bureau Ltd is a data controller. This privacy policy tells you how we collect and process data received from you.

Our site address is The Software Bureau Ltd, Airport House, Purley Way, Croydon, CR0 0XZ. Our registered address is 5 White Oak Square, London Road, Swanley, BR8 7AG. Our company number is 02826490.

If you have any comments or questions regarding this privacy policy, please email them to

1. How do we collect personal information

We collect personal information from information you put into forms or surveys on any of our sites at any time. We keep a record of any correspondence between us. We collect details of your visits to our sites and the resources you use. We collect details of transactions you carry out through our sites and by all other methods.

2. What personal information do we collect

We collect your name, company address, company telephone number and email address. We also collect information about your computer (e.g. your IP address, browser, operating system, etc).

3. Cookies

We use Google Analytics cookies to distinguish users and help us to improve our sites. To read more about our cookie policy, please find it here.

4. How we use what we collect

We use information about customers and lapsed customers to carry out our contracts with you. This includes activities such as processing your orders, telling you our charges, managing and updating your personal information. You will also be contacted to inform you of updates to our products and services.

We will contact you if we believe you may be interested in products or services similar to those previously purchased. We will contact you by email, telephone and post as required.

We use information about prospects to tell you about goods and services that might interest you. We will only contact you if we believe you may have a genuine interest in our products and services and will do so on the basis of a legitimate interest for direct marketing. You will be contacted by email, telephone and postal mail with the opportunity to opt out at any time. See section ‘Your Rights’ to find out how to opt out of marketing. We will not sell your data to other organisations.

5. Where we store your data

We may transfer your collected data to storage outside the European Economic Area (EEA). It may be processed outside the EEA. We will do what we reasonably can to keep your data secure. Although we try to provide protection, we cannot guarantee complete security for your data, and you take the risk that any sending of that data turns out to be not secure despite our efforts.

6. Disclosing your information

We can disclose your information to a potential buyer if we want to sell our business, or our company. We can disclose it if we have a legal obligation to do so, or in order to protect other people’s property, safety or rights. We can exchange information with others to protect against fraud or credit risks.

7. Your rights

You can ask us not to use your data for marketing or ask us to provide you with a record of all the information we hold about you. You can do this by contacting us at or calling us on 0208 915 1103. We will use our best endeavours to acknowledge all requests within 48 working hours (Monday – Friday between 9am and 5pm) and if a response is required we aim to respond within 5 working days.

If you wish to make a complaint about us you can do so by contacting The Information Commissioner’s office.

8. Links to other sites

Please note that our terms and conditions and our policies will not apply to other websites that you get to via a link from our site. No links or references of any kind to third party sites should be considered to be a recommendation or endorsement by us.

9. Changes

If we change our Privacy Policy, we will post the changes on this page.